Delete your DoulaPaid account

From inside the app: sign in, open Settings, and use the Delete account section to submit a deletion request. You can cancel the request from the same place until processing completes.

Without signing in: enter the account email. We send a confirmation link to that email before deletion starts, so the account cannot be deleted from an unverified request.

Deletion removes your sign-in, profile details, account role, session history, and personal data that belongs only to your user account.

If you are the only person in an organization account, the organization account is deleted with your account. If other people remain, shared organization records stay and your profile is removed.

We may keep limited records when we have to, such as security logs, fraud-prevention records, payment records, or records required by law. Security logs do not include client names, dates of birth, Medicaid IDs, or visit notes. We keep these records only as long as needed for the reason they were kept.

Deletion requests are confirmed by email and completed within 30 days. Backups containing deleted data are removed on their scheduled expiration after the primary records are deleted.