Account access
Get help with sign-in, verification emails, password resets, or your account email.
Open account access request
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Support
Account and payment support
Choose account access, payment, refund, or deletion. We reply by email and do not accept patient or claim data.
No patient dataFour categoriesEmail replies
Choose one support category.
We reply to your account email.
Sign in to send a request.
Choose one category
Sign in to send an account access, payment, refund, or deletion request.
Payment or receipt
Ask about checkout status, a DoulaPaid receipt, or a Review Desk charge.
Open payment or receipt requestRefund
Request a refund or check its status.
Open refund requestAccount deletion
If you cannot sign in, confirm your deletion request by email.
Open account deletion requestGeneral inbound support email is not accepted. Sign in with the account that needs help and choose a category. We reply to that account's email.
Send only the minimum
Allowed
- Your DoulaPaid account email
- One support category
- The Review Desk package name or DoulaPaid order ID for payment/refund support
- The required confirmations
Not accepted
- Patient or family names, contacts, IDs, birth dates, or eligibility details
- Service dates tied to a person, claim numbers, EOBs, denial letters, or payer messages
- Visit notes, enrollment forms, W-9s, SSNs, banking details, files, or screenshots
- Requests for claim submission, document inspection, open-ended billing advice, or payment guarantees