DoulaPaid

Delaware denied-claim help

Visit exceeds 90-minute cap

Delaware First Health publishes prenatal and postpartum visits up to 90 minutes, billed in 15-minute units.

Read the payer denial reason first.
Check the matching source before correcting or appealing.
Keep claim numbers and client details in private records.

Visit exceeds 90-minute cap

Delaware First Health publishes prenatal and postpartum visits up to 90 minutes, billed in 15-minute units.

Next action

Cap the billed units at six for the visit or document why the service must be handled through a plan-specific exception path.

What this usually means

Use this as a plain-English triage note before you touch the real claim. Keep claim numbers and member details in your own secure records.

Check the claim line

Confirm code, modifier, quantity, place of service, and service month against the state source packet.

Check eligibility and setup

Verify provider enrollment, referral or recommendation rules, and member Medicaid eligibility for the service period.

Check payer timing

Confirm timely filing, prior submission status, and whether the member's managed care plan has a different intake path.

Payer call script

A short script keeps the call focused without putting private details into DoulaPaid.

I am calling about a Delaware Medicaid doula claim denial for visit exceeds 90-minute cap. I have the member and claim details in my secure records. Can you confirm which claim-line field caused the denial, whether the service code/modifier/quantity should be corrected, and whether this should be resubmitted as a corrected claim or appealed?

Before ending the call, write down:

  • Payer representative name or reference number.
  • Exact correction requested, including code, modifier, quantity, or attachment.
  • Deadline and submission channel for corrected claim or appeal.

Resubmission checklist

Match the denial reason to the payer explanation of benefits or remittance advice.
Confirm the service line uses a covered doula service code and modifier for this state.
Check the visit-note or labor-support documentation exists in your private records.
Verify timing, units, and state limits before entering a corrected claim.
Save only a safe nickname follow-up in DoulaPaid; keep claim numbers elsewhere.
Record the payer's corrected-claim or appeal deadline in your own calendar.